Click on one of the questions below to see its answer.
Is the information I give on this site secured?
Are your products guaranteed?
How do I set up an account?
How long do I cook my product for?
What happens if what I ordered is out of stock?
I'd like to send gifts to several people; can I perform this task on the IBfoods web site?
How does the shopping cart work?
Do you keep record of whom I sent gifts to, and what was sent to them?
Do you enclose a gift card or message that can be sent along with my purchase?
Is shipping and handling included in the product cost?
Do you offer gift certificates? And how are these redeemable?
How are your perishable products shipped across the country to guarantee a safe arrival?
Technical Questions
How do I change my member address/e-mail/log-in/password?
I forgot my password. What do I do?
Is it safe to order from this Web site?
I got an error message on a page, or it didn't appear correctly. What do I do?
Frequently Asked Questions
Question: Is the information I give on this site secured?
Answer: Yes the site is completely secured. Please review our privacy and security link for further information.
Question: Are your products guaranteed?
Answer: Yes, all our products carry an unconditional satisfaction guarantee. If for any reason you are not satisfied with your product; we will replace it, exchange it or refund your money.
Question: How do I set up an account?
Answer: You can do so by registering. In doing so you will use your email address as your login and you will need to create a confidential password.
Question: How long do I cook my product for?
Answer: There is a link on the home page that has cooking and serving suggestions. You also should have received a cooking instruction flyer with your product.
Question: What happens if what I ordered is out of stock?
Answer: We will call you and inform you of such. We can recommend a comparable product for immediate shipment, or back order your item until it becomes available.
Question: I'd like to send gifts to several people; can I perform this task on the IBfoods web site?
Answer: Absolutely, our web site is tailored to suit everything from a one package delivery up to multiple ship to address’s. In the latter case, we allow for storage of the recipient information so the next time you visit the site you can send to the same individuals, EASILY!
Question: How does the shopping cart work?
Answer: You simply select everything you wish to purchase and at the checkout you can assign selected items to go to specific addresses.
Question: Do you keep record of whom I sent gifts to, and what was sent to them?
Answer: Yes. You can locate your list through our web site and update your list as you order.
Question: Do you enclose a gift card or message that can be sent along with my purchase?
Answer: Yes, we can enclose any gift card you wish to provide.
Question: Is shipping and handling included in the product cost?
Answer: No, the shipping and handling is additional, rates may vary depending on the delivery service required or selected. Please refer to the shipping and handling rate chart in the Customer Service section.
Question: Do you offer gift certificates? And how are these redeemable?
Answer: Yes, we offer gift certificates for both online and in-store purchases. Online gift certificates are redeemable for online purchases only. In store gift certificates are redeemable at any of our store locations.
Question: How are your perishable products shipped across the country to guarantee a safe arrival?
Answer: Our products are shipped in a reusable styrene cooler and packed with dry ice or ice packed when necessary.
Technical Questions
Question: How do I change my member address/e-mail/log-in/password?
Answer:
- Log in using your current e-mail and password.
- Select from the update options available.
- Make your changes, then save.
Question: I forgot my password. What do I do?
Answer: If you've tried to log in and cannot gain access to your account, you'll be taken to a page where you will be able to find your password by clicking on "Forgot your password?" link. You will be asked to enter your email address and your password will be sent to you.
Question: Is it safe to order from this Web site?
Answer: Yes. This Web site uses secure server software (SSL), the industry standard and among the best software available today for secure e-commerce transactions. SSL software encrypts your credit card information so it cannot be read as it travels over the Internet.
Question: I got an error message on a page, or it didn't appear correctly. What do I do?
Answer: Try reloading/refreshing the page. There are 3 ways to do this:
- Use the reload/refresh button at the top of your browser screen
- Use the keyboard shortcut: Control + R (PC) or Command + R (Mac)
- 3. With your mouse, right-click on a PC or click and hold on a Mac to see a pull-down menu that should include an option to reload/refresh.
